Our Services

HVAC Troubleshooting System

HVAC Troubleshooting System


What type of problem are you having?
What type of Air Conditioner Problem are you having?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?
Is your outdoor unit running?

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “air conditioner”
  • Try flipping that circuit to “off” and then “on”
  • Give your air conditioner a couple minutes and see if it comes on now
Did that solve your problem?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment
What type of heating problem are you having?
What type of heater do you have?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn heat, not fan or cool

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?
What best describes your heating problem?

Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".
Did that solve your problem?
Is your outdoor unit running?
Is there ice on your outdoor unit?

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there ice on your outdoor unit?
Is the noise coming from the outside or inside unit?
What type of heater do you have?

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?
Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

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Testimonials

  • YEA!! Dear Sir: Just a short note to express my appreciation for getting my unit replaced. Your staff did a wonderful job. Again, many thanks
    R. Osburn
  • Thanks for coming when I called, I appreciate your promptness!
    constace
  • Wayne came out and was able to fix our air problem, when we had already had another company out three times, who couldn't figure out the problem! Thanks Tom's and a big thank you to Wayne!
    Carolyn Self
  • Thank you so much for helping us out so promptly, WE certainly appreciate it, Thanks Diana
    Union Town Grocery
  • I recommend Tom's Heating and Air Conditioning LLC for all your heat and air needs. They are prompt and always gets everything fixed in a timely manner.
    MARRLIN BEARDEN
  • Tom's Heat and Air really helped us when we needed them. They were curtious, well groomed, well mannered, friendly, and on time
    LAURA BORNISH
  • The other day our a.c. went out for the 3rd time this summer, so we decided to call on someone new. We called Tom's Heat and Air, and we were extremely thankful we did. The service man they sent out, Andrew C. was very accurate and explained things in detail so that we could understand everything he was doing and going to do. Andrew was a very well mannered, clean cut, guy with a great appearance to me that I thought represented the company quite well. I would so recommend this company to anyone who needed service done on their a.c. unit and or their heater. Thank you Tom's Heat and Air, for sending out a service man that not only was good at what he does, but also didn't mind my 4 year old out there talking to him, and your service man treating him as an equal. And Andrew, thank you for all you had done.
    LAURA BORNISH
  • Best place to go and the people are great too! If you need anything serviced or fixed, call these guys!
    Brandi Rutledge
  • Called in for Air not working and within the hour Wayne was at my door. Within just a matter of minutes he had figured out the problem and had it fixed in less than a hour I had cool air blowing. Thanks Wayne.
    Charles Reneau
  • Was referred to Tom's from a friend of mine. I called first thing in the morning as I needed an appt that day due to my A/C going out. Tech arrived on time and got me back running again, and was very courteous. Price was good too compared to some of the larger outfits. Will call again.
    CHARLES BRADLEY
  • We have called on Tom's Heat and Air several times to repair and install equipment in our home over the last couple of years. They have always arrived in a timely manner and provide professional service. Wayne is a very friendly and courteous technician. We really appreciate the service we have recieved.
    Suzanne Fisher
  • Wayne's knowledge and attitude are both excellent! He has serviced us for many years now and our experience with him is very special.
    Betty Feller
  • Wayne always does an excellent job for Cedarville Schools.
    Dan Foreman
  • I have been very pleased with Tom's Heat and Air since I started doing business with them in 2004. Wayne has been the service tech that has saved us when our air conditioning has gone out. He came late and made sure it was fixed more than once. Andrew has been the most recent tech, and I am sure he will do a good job, also. Tom's has been dependable and professional.
    DONNA JOHNSON
  • Andrew was very helpful. Prompt, courteous, knowledgeable. He is an asset to Tom's. I will recommend him and Tom's Heating & Air.
    Greig Rice
  • I tried to give Barry a review but had difficulty doing it, so I will just post it here. Barry was very professional and was extremely helpful in explaining the options that were available to us. I am looking forward to having his crew install our new air conditioning unit. I will recommend him and his company to all who are having air or heating problems. Thanks for all your help.
    Greig Rice
  • We appreciate your fast, courteous, professional services. It helped ease the sting out of a potential stressful experience. I will recommend you to all my friends and any that ask my opinion. Thank you very much.
    Greig Rice
  • Excellent
    Miles Shopfner
  • Wayne is always very friendly and does an excellent job.
    Ron Riggs
  • Wayne Wilson is very professional, knowledgeable, courteous, and would recommend him for all Heat & Air work
    James Griffin
  • wayne did an excellent job would recommend to anyone
    TOM FIGHT
  • TOM'S HEATING AND AIR ARE THE TRUE PROS,
    TOM FIGHT
  • BEST SERVICE BY TOM'S HEATING & AIR AROUND
    TOM FIGHT
  • Andrew with Tom's Heat and Air fixed my AC problem this morning. He was fast, friendly, helpful and professional. I have used Tom's for years and have always been satisfied with both price and service. Thanks!
    Lester Hopwood
  • Wayne is the Best. He has services our 2 units for over 15 years. He is the best.
    David Kotarek
  • Tom's installed my units many years ago. Have serviced the units ever since. Would not consider using anyone else and when replacement units are needed, will be using them again. Thank you Wayne, and all at Tom's Heat and Air Conditioning
    David Kotarek
  • I have used Tom's Heating and Air for years now. I think that says it all for any business. Thanks!
    Lester Hopwood
  • Andrew was a very helpful service tech, he came out and inspected the air conditioner on my town house. He did a very thorough job all the while explaining to me what it was he was doing. I recommend Tom's heating and air to everyone and ask for Andrew for the service provider is does a great job and is very respectful.
    William Hopkins
  • Andrew provided great service for my semi-annual maintenance with Tom's Heating and Air. I subscribe to annual maintenance for both heat and air. They schedule the appointment at my convenience, Andrew arrived promptly and was professional and efficient. I'm very satisfied.
    Theresa Wilton
  • "Andrew did heating and air work for me in the past and I was very pleased with the service he provided. I recommend Tom's heating and air to anyone needing a job done right. Thank you"
    Donna Haaser
  • Wayne Is Number One even tho reviewbuzz.com would not work for me. Since Wayne is your 5 star employee perhaps he could fix it for me as he can fix anything. I would hire him anytime but you could never replace him for his knowledge and personality. He is a man's man.
    Dale Owen
  • Wayne has serviced and worked on our HVAC systems ever since we moved here in 2007. He does outstanding work and has become a good friend of ours. We appreciate him and his great attitude.
    Rolla Breed
  • Wayne was prompt in arriving at the scheduled time. He has serviced our heating and air conditioning needs several times over the past few years. He obviously is skilled in this business and we have no question that he does expert work servicing our equipment. In addition to finding Wayne a competent service man he is very personable. Also, Tom's office lady is helpful, knowledgeable, and pleasant. Note: This should not be posted under Greg Chenoweth!
    John Chenoweth
  • Andrew serviced a heating system at a house we have up for sale. It was an old system and we wanted to be sure it was in good working order for the new owner. He was courteous and professional. Checked everything and all was good. Prices were very reasonable. Excellent service.
    SANDRA PEARSON
  • Great service!
    Fred Ward
  • Excellent and Professional Service. I will recommend Tom's to everybody!! Fast, Friendly & Courteous.. No One BETTER Around. Barry was very professional and explained and answered all of my questions. Thank You very Much and wish you all greater success this New Year!!!
    Paul Trawick
  • Barry was very professional. Best Service anywhere
    Paul Trawick
  • They did a great job. Took out one they had installed 23 years ago. Would recommend them
    Roy Cochran
  • Wayne fixed our heater at a good price and very nice guy!
    James
  • Andrew was very professional and efficient. I was very pleased with the work performed. I will definitely use Tom's again.
    Wesley Lynch
  • Wayne was quick to get to our house when our heating unit went out on a cold day, and even quicker to get it up and running again. We wouldn't think of calling anyone else. The service is excellent and the price is right! In addition, Wayne is always upbeat and friendly. . .a pleasure to have in our home.
    Russell and Joyce Whittington
  • These guys are great! Thanks so much Josh and Taylor for installing my new unit and special thanks to Barry for explaining the process and helping me choose exactly which package unit I needed. The work was done in a timely manner, at a fair price and customer service was top notch. Thanks to everyone for a job well done!
    Beverly Macke
  • Wayne was superb as always. Came right out on the same day! I have used this company for several years.
    Carrie Gray
  • Wayne was on time ,courteous, friendly and did a very good and timely job. I am very satisfied with the service.
    Carol Ryan
  • Wayne provided excellent friendly service in a very professional and timely manner.
    Ryan Schultz
  • "Wayne is always pleasant and works hard to keep our older unit running year after year. We have used Tom's Heating and Air LLC for 12+ years and never had a complaint."
    Lloyd and Rhonda Pearson
  • Wayne is a great, friendly man. He helps out very well.
    Brent Williams
  • Wayne was a great technician. Very knowledgable and very friendly. He was on time and very appreciated!
    Cynthia McArthur
  • Wayne was very knowledgable and friendly! I had a great experience and will definitely call again if I need any service on our air or heat!
    Joey Shamp
  • "I just wanted to say how impressed I was with your technicians! They did a super job, going 'above & beyond' to make sure everything worked right. You could tell, they really knew their stuff. I'm confident that I had the best company do the job!"
    Jason, Fort Smith, AR
  • "Thanks for all of your help finding the circuit board, Wayne really knows his stuff and I enjoyed visiting with him."
    Mack, Van Buren, AR
  • "We really appreciate the service given to us. The workers at your company are friendly and professional. The products we bought are just exactly the way you described. We are very satisfied. Thank you so very much for helping us with a loan. We will always remember we can count on Tom's!"
    Donna & Gerald, Fort Smith, AR
  • YEA!! Dear Sir: Just a short note to express my appreciation for getting my unit replaced. Your staff did a wonderful job. Again, many thanks
    Osburn Rudy, AR
  • Thanks for coming when I called, I appreciate your promptness
    Constance Van Buren, AR

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